Privacy Notice
Lumecon, LLC takes strong precautions to protect your information both online and offline. Your privacy is extremely
important to us. Lumecon, LLC respects your privacy, and we assure you that we will maintain and use all information
responsibly. All the information that you provide us with, such as your sign in information, is maintained in private files
on our secure Web server and our internal system.
Lumecon will not sell or release your email address or any other information to any other parties.
Pricing Errors
Due to human error, we may unintentionally list or communicate an incorrect price. While we make every effort to
ensure these mistakes do not happen, Lumecon cannot honor incorrect prices. In the event an order is placed with
incorrect pricing, we will inform the customer immediately. At that time the customer will have the option to place the
order with the correct pricing, or to cancel their order completely.
Amendments
We may update these Terms & Conditions from time to time and any changes may be announced on the Lumecon,
LLC web site or via email. By proceeding with a purchase from Lumecon, you accept the Terms & Conditions in effect
at the time of purchase.
Registration & Purchase
To register or purchase from Lumecon, LLC you must be eighteen years of age. You must ensure that the
detail provided upon registration or at any time are correct & complete.
Shipping
Shipping Costs. Products are sold F.O.B. Lumecon’s factory. Lumecon will pay the freight costs on individual orders
of $1,000 net or greater to one destination in the continental United States. Partial shipments made to one or more
destinations at Buyer’s request must each total at least $1,000 net to qualify for prepaid shipping regardless of
the size of the total order. Lumecon will use carriers of its own choice on prepaid shipments. If another means of
transportation is requested, the Buyer must pay transportation costs. Individual orders less than $1,000 net will be
drop-shipped to a destination specified by Buyer within the continental United States with all shipping costs paid by
Buyer. Notwithstanding the foregoing, all shipments of pole products are F.O.B. (unless otherwise stated) point of
shipment and will be shipped via ground transport in Lumecon’s sole discretion. Buyer will pay Lumecon the cost
of shipment, including any export charges or taxes. Buyer will also pay the cost of shipment of the anchor bolts,
which may be shipped separately by Lumecon. All costs of insurance, documentation, and bank charges incurred in
shipments will be borne by Buyer. Contact us if you need your order shipped overnight or 2-Day Air. Extra charges
will apply to Overnight and 2-Day air shipments, special requirements (lift gate services), restricted access areas
(military bases, schools, etc.), “heavy bulk” or “oversized” type items, as well as shipments to residential addresses.
General Return Policy
Within 30 days of the receipt of your order, a non-custom product may be returned and will be subject to a minimum
50% restocking fee (excluding shipping costs). The product must not have been installed or used in any way, must
be in its original box, and must be in resalable condition. To return a fixture, contact Lumecon to obtain a Return
Material Authorization (RMA) number. This number is required in order to process returns. Lumecon must receive
the product within 30 days of issuance of the RMA number, where it will be subject to evaluation.
If upon evaluation by Lumecon engineering staff it is determined that the product has been installed or damaged,
the RMA will be canceled and no credit will be given. If the product is not received within 30 days, the RMA will be
canceled. To initiate the return process, contact Lumecon at 248-477-5009, or send an e-mail to support@lumecon.
com. The purchaser is responsible for all shipping costs both outbound & incoming.
Damaged Goods
Any product that is received damaged or with a missing part must be reported within 48 hours of receipt. Lumecon,
LLC cannot accept responsibility for any damages or missing parts not reported within this time frame. We also do not
accept responsibility for any damage incurred during shipping or installation. All shipping damages must be reported
to the shipper prior to installation. Please retain all packaging materials, and wait until an inspection has been done
by the shipper. If you have disposed of any of the packaging materials of the shipment that arrived damaged, we will
not be able to provide any replacement.
“Hold for Release” Orders
Lumecon will not process “’hold for release” or post-dated purchase orders. Any orders that are submitted to
Lumecon for processing at a future date will not be entered or acknowledged until that date arrives.
Payment Options
We accept Visa, American Express, and MasterCard. All Credit Card charges are subject to a 3% or 4% processing
fee. If you wish to establish credit with Lumecon and pay on standard net 30 terms, call 248-477-5009 or inquire by
email at sales@lumecon.com.
Sales Tax
Applicable sales tax will be added to your order for shipments to residents in the State of Michigan and
Indiana.
Customer Service
We strive to address any question or concern as quickly and effectively as possible. Please email
sales@lumecon.com or call 248-477-5009 if you require assistance or information.
Warranties
Lumecon LLC (“Lumecon”) warrants for the warranty period, with the limitations below, to the first user that all
Products manufactured by Lumecon are free from defects in material and workmanship. The Products will operate
properly throughout the warranty period when installed, maintained, and operated under normal conditions as
described in Product specification sheets and other documentation provided by Lumecon.The Products covered by
this warranty are products manufactured by Lumecon in the USA that are used for purposes as defined by Lumecon
LLC.
The warranty period begins on the date of manufacture labeled on the Products and ends ten (10) years thereafter for
LED arrays, power supplies, and associated components, with the exclusion of components deemed “consumable”
such as fuses and surge suppression devices. The warranty period assumes 10 years of continuous operation
without limitation to daily usage, and that the Products are operated within their intended electrical and ambient
temperature design limits as described within their respective product specification sheets.
A defect will be deemed to exist in a Product only if either (a) there has been greater than 30% degradation in light
output over the Warranty Period; or (b) more than 5% of the LEDs have totally failed.
Limitations of Warranty
This Warranty does not apply to parts or assemblies that have been subjected to abuse, misuse, improper
installation, abnormal service, accident, fire, improper repair or maintenance, tampering, nor to parts or assemblies
that have incurred extraordinary weather conditions. In particular, but without limitation, this warranty does not apply
if the Product or LED array fails by reason of transient and/or surge voltage or current, including but not limited to
lightning strikes, load switching, dirty power, improper grounding or an act of God, such as a hurricane, tornado, or
other catastrophic natural event.
Exclusive Remedy
Lumecon’s sole liability under this warranty is limited to the repair or replacement (at Lumecon’s option) of the
defective Product or LED array. Under no circumstances will Lumecon be responsible for any other loss or expense
whatsoever, including but not limited to charges or claims for labor, lost business, lost time, lost profits, loss of use or
any kind of incidental, consequential or punitive damages, however denominated or described.
Exclusion of all other Warranties
This warranty is in lieu of all other warranties of any kind, whether expressed or implied, including but not
limited to any warranties of merchantability or of fitness for a particular purpose.
Procedure for Claims
Any person desiring to make a claim under this warranty shall promptly notify Lumecon via email at sales@
lumecon.com or by calling 248-477-5009. If Lumecon desires to examine the Product prior to disposition of any
claim, Lumecon will issue an RMA number and specify a destination to which the claimed defective Product should
be shipped, freight prepaid. The product must be received within 30 days of issuing the RMA or the claim will be
canceled.
Lumecon may request from the user installation, maintenance and repair records related to the claimed
defective Product. If such records do not show that appropriate installation, maintenance, or repair occurred, or if
there are no such records, the claim may be denied. The burden of showing appropriate installation, maintenance
and repair is on the user.
Upon receipt of the claimed defective Product, Lumecon will undertake such examinations of the Product as it deems
necessary or desirable. If Lumecon concurs that the Product was defective within the warranty period, Lumecon will
repair or replace the Product, freight prepaid.
If the Product reviewed by Lumecon does not meet the requirements of the Warranty, Lumecon will so notify the user
and the user will promptly notify Lumecon that either (a) Lumecon is to repair or replace the Product at the user’s
cost, with the return to the user being freight collect; or (b) that Lumecon is to dispose of the Product at the user’s
cost.